Catch of the day

There’s a fascinating scene in a recent episode of Mad Men in which Lane, the VP of Boorish British Backscratching, tells  Resident Persnickety Weasel Pete Campbell why he loses the Head of Accounts promotion to gleaming competitor Ken Cosgrove. “You have a delightful way of making clients feel their needs are being met,” says Lane. [...]

business, customer service, Mad Men, Marketing, Saas platforms, technology Hide