Privacy Policy
What information does this Privacy Policy cover?
This Privacy Policy covers personally identifiable information from you when you register on our site, update or change settings in your account, login and use our service or place an order. Information collected as part of any list data, contact information, profile data or similar materials that you may send us through this Web site or otherwise (for example, if you are a list owner) or any creative copy, graphics or other materials you may send us through this Web site or otherwise (for example, if you are an advertiser or an advertising agency) are also covered by the confidentiality and intellectual property ownership and licensing provisions in the agreement(s) you signed with us and/or the Terms of Use.
This Privacy Policy covers our collection, use and disclosure of information we collect through our site located at www.marketfish.com and our service platform. The use of information collected through our service shall be limited to the purpose of providing the service for which the client has engaged Marketfish.
Marketfish has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's Program Requirements and the TRUSTed Cloud Program Requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@marketfish.com. If you are not satisfied with our response you can contact TRUSTe here.
Collection and Use of Personal Information
We collect the following personal information from you:
- Contact Information such as name, email address, mailing address, phone number, company name
- Unique Identifiers such as user name, account number, password
As is true of most Web sites and service platforms, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system. We use this information to
- Fulfill your order
- Send you an order confirmation
- Send you requested product or service information
- Send product updates
- Respond to customer service requests
- Administer your account and services
- Send you periodic marketing communications that you have opted to receive
- Respond to your questions and concerns
Public Forums
Our Web site offers publicly accessible blogs. You should be aware that any information you provide in this area may be read, collected, and used by others who access them.
Customer Testimonials
From time to time, we post customer testimonials on our Web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.
Access to Information Collected from our Clients
To access your account, please log into your account to update, correct, or amend any information that you have provided to us . To request deletion of any personally identifiable information that we have collected directly from you on the Web site and you are unable to do this within your account, please contact us at privacy@marketfish.com. We will respond to all access requests within 30 days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. For information about access to information within our service platform, see "Information Related to Information Collected For Our Clients" below.
This Privacy Policy only applies to Marketfish.com and our Services
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage. In addition, our site may include links to other Web sites whose privacy practices may differ from those of Marketfish. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.
Information Related to Data Collected for our Clients
Service Provider Collection/Use
Marketfish collects information under the direction of its clients, Marketfish has no direct relationship with the individuals whose personal data it processes. Marketfish works with its clients to help them provide notice to their customers concerning, the purpose for which personal information is collected.
Choice
We collect information for our clients, if you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly. If you are a client and would like to update your account please contact us at feedback@marketfish.com or follow the unsubscribe instructions included in each marketing email.
Service Provider, Sub-Processors/Onward Transfer
Marketfish may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our clients.
Access to Data Controlled by our Clients
Marketfish has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the data controller. If the client requests Marketfish to remove the data, Marketfish will respond to their client's request within 30 business days.
Data Retention
Marketfish will retain personal data we process on behalf of our clients for as long as needed to provide services to our client. Marketfish will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All credit card and other personally identifiable information is transmitted via Secure Socket Layer (SSL) technology and then encrypted and sent to our payment gateway service provider's database. After a transaction is completed, your credit card information will not be stored on our servers, only on those of our payment gateway service provider. Our payment gateway provider is a professional payment processing company that is contractually obligated to keep this information confidential and secure.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We have reasonable physical, electronic and procedural safeguards to protect personal information about you.
Do we use tracking technologies?
Yes. One of the technologies we use are "Cookies". When you visit the site or use our service we use session session cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. Cookies are only used to maintain information used during your current session as you move from page to page. Session cookies also help us confirm your identity and are required in order to use the service. Marketfish uses persistent cookies to identify you as a Marketfish customer and make it easier for you to log in to the service. Users who disable their web browsers' ability to accept cookies will be able to browse our site, but will not be able to access or take advantage of the service.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Clear Gifs
Our third party tracking utility company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please follow the unsubscribe instructions included in each marketing email.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties the personally identifiable information covered by this Privacy Policy except as described in this Privacy Policy (see "Business Transitions" below). This does not include trusted third parties who assist us in operating our Web site, conducting our business or servicing our clients, so long as those parties such as a credit card processor, agree to keep this information confidential and not market to you independently. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property or safety of us, our personnel, our clients or others. However, we may provide non-personally identifiable visitor information to other parties for marketing, advertising, or other uses.
Business Transitions
In the event Marketfish goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Children's Privacy
Our Web site and service is not intended for anyone under the age of 13. We do not knowingly solicit data from children, and we do not knowingly market to children. If we find out we have unknowingly collected data from a child under the age of 13, we will delete this information immediately.
Your Consent
By using our site, you consent to this Privacy Policy.
Changes to our Privacy Policy
We may update this privacy policy to reflect changes to our information collection and use practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. In addition, we will update the privacy policy modification date below.
This Privacy Policy was last modified on September 16th, 2011
Comments and Questions
If you have any comments, questions, or concerns, feel free to contact us at: feedback@marketfish.com, or by sending a letter to:
Marketfish, Inc.
Attn: Privacy Policy Administrator
512 Second Ave, Suite 200
Seattle, WA 98104
